It can be a very tasking assignment to find a cleaning company for your facility or facilities. However, researching companies can save you time and money. Before your initial meeting with a cleaning company, you should assess what your company needs, and how often. Also, if you require any special services, make sure that they are aware of that when they are putting together their proposal. Also, you should know how soon you would like to have services start. Also, most companies bill at the beginning or end of the month. So starting out in the middle of the month would be ideal, because you would not be charged the full amount, and you could do a trial clean for that month and it would be prorated for the month’s services.
You should meet with several companies to tour your facility to learn what they have to offer. Each company should do a complete walk through of the facility. Make a list of questions for the company so that you can later compare one company to another.
You may also want to request proof of insurance and bond certification. A reputable cleaning service sets asides funds for failing to deliver services or damaging your property. It also protects the person cleaning your facility. If a janitorial personnel were to get hurt on your job site, than them having insurance could mean big savings to your budget later.
You can also to see how well a company is doing by checking the Better Business Bureau (BBB). If they have had any complaints from former customers, you can usually find a review or rating on the Better Business Bureau website.
Ask a person at the company about their customer service. Do they have somebody that can always be reached to answer any questions? What is their sense of urgency to respond to any requests or complaints?
Most companies require a contract for the work. Make sure that you review the cleaning contract thoroughly to ensure that it meets your needs and any work to be performed is outlined clearly. Most companies will write up a one year contract. Some companies will do a three month trial period, and that may work best if you have never hired a cleaning company prior. Also, consider how well the proposal looks and reads. The quality of the person touring your facility and the proposal (the presentation) often speaks to the quality of the company itself.
Also, a reputable company will have references available. Evaluate the company’s reputation by speaking with a few of their references. Ask specific questions.
You may also get a really good deal from franchise cleaning companies. While the franchisee can be inexperienced they will get advice and other resources from the franchise. Plus, with most franchises if you have someone in your building that you do not like the job they are doing, they can mostly replace them with another if the job is not being done to your liking.
Finally, ask if the company offers a quality control program to resolve any issues for you. What is the turnaround time to complete complaints or requests and how is the feedback acquired.
There are many companies out there to compare. Searching the web can be your best friend when looking for an experienced company. But do some extensive research. Some of the newbies can be very hard working, because they want to prove that they can get out there and get the job done. Happy cleaning company hunting!