It’s the job that nobody really thinks about when they start their own business. Operations. Operations management is really key when it comes to something such as the janitorial industry. You have to make sure that everything is going as smoothly as possible. We make sure to do this in the franchise world for many different reasons. You want to make sure that everyone is doing their job, and the way that it is expected to be done, when you are providing a service. You need to realize that while you are your own business, I can guarantee that you are not the only one that is doing this type of work. And if the quality of services that you provide are sub par, then you might find yourself losing a customer, or a contract because of your own doing. Now, I will stay say that’s your own doing if you have employees. Even though its not yourself that is doing the work, it is still your company. So some of the functions in the operations managers position can help make sure that your company is sticking around for a while.
First, let’s talk about the crew. If it’s yourself doing the service. Great! That means that this is your business and you are aware that your own financial future is dependent on the quality of the services that you are providing. So you are most likely to do a very thorough job and make sure to keep your customer happy. If you have a crew, well that’s okay too. But you want to do a few things. You may want to conduct background checks. You have to remember that you are providing a service and these people are going to be going into businesses, peoples homes, or both. Do you want someone in a facility that has a felony offense for robbery? While they may not be a repeat offender, do you really want to take the chance?
Next, what about inspections. While they are cleaning, and while they are not. You would want to go during the time they are cleaning, because you want to make sure that 1. They are actually there doing the work. 2 That is actually themselves doing the work. 3 So you can make sure that they are following all procedures and policies correctly. They may be violating some severe safety hazards to get the job done quicker, and nobody wants someone getting hurt on the job. You also want to go while the crew is not there. This gives you a great time period to get some feedback from your customers, and you can see if they have any issues that they would like to address. Some people are not comfortable giving constructive criticism to someone face-to-face. These are just a couple reasons. I don’t want to give away all of our job functionality in of how our business operates, but figured someone may not know much at all and this would be a beginner for them.