Tag Archives: janitorial

Operations:

It’s the job that nobody really thinks about when they start their own business. Operations. Operations management is really key when it comes to something such as the janitorial industry. You have to make sure that everything is going as smoothly as possible. We make sure to do this in the franchise world for many different reasons. You want to make sure that everyone is doing their job, and the way that it is expected to be done, when you are providing a service. You need to realize that while you are your own business, I can guarantee that you are not the only one that is doing this type of work. And if the quality of services that you provide are sub par, then you might find yourself losing a customer, or a contract because of your own doing. Now, I will stay say that’s your own doing if you have employees. Even though its not yourself that is doing the work, it is still your company. So some of the functions in the operations managers position can help make sure that your company is sticking around for a while.

First, let’s talk about the crew. If it’s yourself doing the service. Great! That means that this is your business and you are aware that your own financial future is dependent on the quality of the services that you are providing. So you are most likely to do a very thorough job and make sure to keep your customer happy. If you have a crew, well that’s okay too.  But you want to do a few things. You may want to conduct background checks. You have to remember that you are providing a service and these people are going to be going into businesses, peoples homes, or both. Do you want someone in a facility that has a felony offense for robbery?  While they may not be a repeat offender, do you really want to take the chance?

Next, what about inspections. While they are cleaning, and while they are not. You would want to go during the time they are cleaning, because you want to make sure that 1. They are actually there doing the work. 2 That is actually themselves doing the work. 3 So you can make sure that they are following all procedures and policies correctly.  They may be violating some severe safety hazards to get the job done quicker, and nobody wants someone getting hurt on the job. You also want to go while the crew is not there. This gives you a great time period to get some feedback from your customers, and you can see if they have any issues that they would like to address. Some people are not comfortable giving constructive criticism to someone face-to-face. These are just a couple reasons. I don’t want to give away all of our job functionality in of how our business operates, but figured someone may not know much at all and this would be a beginner for them.

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Green Cleaning:

Today we deal with everyone wanting to do green cleaning. But, what exactly is green cleaning? Well, there are many different ways that people state that they are a “green” company. Let’s look at a very brief overview of how a company can be green.

First, the chemicals. Now, what you have to understand is that most companies are going to use the chemicals that do the best job, and they are not green chemicals. While green chemicals are more environmentally friendly, they are not going to produce the sanitation that you want for your facility. 

Second, the company recycles. Now, with my company I know that we use only environmentally friendly and recyclable cleaning tools. Like our mops heads, they are made with a mirco fiber cloth that can be washed and reused over two thousand cleans while still providing a very deep, great clean, and not transfer bacteria back and forth with our patented mopping bucket design. I am not going to go into too much detail about our tools as I don’t think my boss would like that too much.

Last, and very easy. Recycle. Recycle everything. Paper, metals, chemicals, etc. For the most part most companies recycle. But some companies will stamp themselves green and all they do is recycle the paper in their office, which is nice, but not what we are looking for. So if you are trying to get your establishment green certified, ask your janitorial company about their green clean services that they provide and ask for it on paper.

 

Just a brief post while I am under the weather. Hope everyone one is healthy and well.


Cleaning companies: Franchisees

Most people often stick up there noses to using a franchise system for their cleaning needs. The biggest reason: because the brand name that they are running their business under collects royalties or a percent tags of their earnings. Well. That is true but most don’t realize that those “royalties” usually give them insurance, payoff their equipment, etc. Every franchise company is a little different but most of them run the same. While few look down on this business model it can actually save you a lot of time and money.
Reason One: these franchise owners work hard because the result of their work is directly impacting their financial future. So they (most) are going to work hard to keep their client happy and their customer becoming a recurring one.

Reason Two: if using a franchise system, you are not obligated to a single crew or person. Say that franchisee is one of those that does not make you a fully satisfied customer. You can contact the franchising company that you are using. Meet with their quality control or operations personnel. While still paying the same rate you can have another crew put on place without breaking any contract or having to go through the bidding and hunting process to get another company or person replaced. Hopefully, your franchisee just doesn’t up and quit. Then, again, you would not have to go through the process of getting them replaced. One phone call and you should be done.

Reason Three: If you hire just an individual, do they have insurance? Most franchise systems will give the franchisee insurance through their franchisee fees. That way if anything were to ever happen while they were at your location, they would be covered. Which would include: property damages, theft, or them even getting hurt while cleaning your facilities! I’m sure you would not be in a good mood if someone fell down while mopping your floors and you were left with the medical bills.

Reason Four: Experience… We all look for some experience. When using an individual they may have years of experience in cleaning, but who doesn’t? When you use a franchise system their management teams will have DECADES of industry experience. That way when you call the company you are reaching an experienced individual that can get anything that you need done.

Reason Five: Simplicity and accountability: Ever ask your cleaning personnel for something and they have to reach out to someone else, or just simply can’t do it. When you use a franchise system, the individual cleaning your facility may not be able to do a specific job that you need done; however, the franchise system most likely has someone on their staff that can get that job done. Then you are not paying out multiple invoices to several companies to get some cleaning done. You could also have multiple locations in different areas and instead of hiring multiple people to do it and receiving multiple statements from billing you most likely would receive one invoice from one company for all of their locations.

These are some just basic quick reasons to go with a franchise system. It’s just peace of mind knowing that all your cleaning expectations will be handled quickly and you will never have a headache of having to deal with multiple people or having to constantly rehire and sign contracts to get someone else in.


Choosing A Cleaning Company:

It can be a very tasking assignment to find a cleaning company for your facility or facilities.  However, researching companies can save you time and money. Before your initial meeting with a cleaning company, you should assess what your company needs, and how often. Also, if you require any special services, make sure that they are aware of that when they are putting together their proposal. Also, you should know how soon you would like to have services start. Also, most companies bill at the beginning or end of the month. So starting out in the middle of the month would be ideal, because you would not be charged the full amount, and you could do a trial clean for that month and it would be prorated for the month’s services.

You should meet with several companies to tour your facility to learn what they have to offer. Each company should do a complete walk through of the facility. Make a list of questions for the company so that you can later compare one company to another.

You may also want to request proof of insurance and bond certification. A reputable cleaning service sets asides funds for failing to deliver services or damaging your property. It also protects the person cleaning your facility. If a janitorial personnel were to get hurt on your job site, than them having insurance could mean big savings to your budget later.

You can also to see how well a company is doing by checking the Better Business Bureau (BBB). If they have had any complaints from former customers, you can usually find a review or rating on the Better Business Bureau website.

Ask a person at the company about their customer service. Do they have somebody that can always be reached to answer any questions? What is their sense of urgency to respond to any requests or complaints?

Most companies require a contract for the work. Make sure that you review the cleaning contract thoroughly to ensure that it meets your needs and any work to be performed is outlined clearly. Most companies will write up a one year contract. Some companies will do a three month trial period, and that may work best if you have never hired a cleaning company prior. Also, consider how well the proposal looks and reads. The quality of the person touring your facility and the proposal (the presentation) often speaks to the quality of the company itself.

Also, a reputable company will have references available. Evaluate the company’s reputation by speaking with a few of their references.  Ask specific questions.

You may also get a really good deal from franchise cleaning companies. While the franchisee can be inexperienced they will get advice and other resources from the franchise. Plus, with most franchises if you have someone in your building that you do not like the job they are doing, they can mostly replace them with another if the job is not being done to your liking.

Finally, ask if the company offers a quality control program to resolve any issues for you. What is the turnaround time to complete complaints or requests and how is the feedback acquired.

There are many companies out there to compare. Searching the web can be your best friend when looking for an experienced company. But do some extensive research. Some of the newbies can be very hard working, because they want to prove that they can get out there and get the job done. Happy cleaning company hunting! 


Working in a Clean Environment

Here are some benefits of keeping a clean workplace.

If you love your job, you are still going to have days that are just too much. Your work environment plays a major role in how you feel about your job. Working in a clean environment will have a major effect on how you feel about doing something every day. Likewise, working in an unclean environment will have just as much as of effect, but in a negative way. It can impact how you feel and behave in the workplace.

Keeping a clean office is a vital part of keeping employees happy and happy employees produce more. The moment you neglect cleaning services you are going to hear complaints. If you let the cleaning go for too long you can also risks an employees health and well-being.

If you are working in an environment that services customers in person, it is even more important the work environment be kept clean and safe. If you have an untidy work place it will feel cluttered and unwelcoming/

Keeping the space clean also improves the air quality, which keeps everyone healthier. With improved air quality, you will cut down on absenteeism. Working will have more energy and therefore; be more creative.  Simple cleaning will improve performance and business.

All of these things lead to better production from employees and you.