Tag Archives: janitorial services

Customer Relations with your Janitorial Services

So, do you ever have an issue with your cleaning personnel? Are you too shy to say anything to them or even worse…replace them? Well this is where customer or client relations come in handy. In part of choosing your cleaning company you should ask them how they make sure that their employees or themselves are doing the job right. 

Well, all companies whether they are personal or a company should have some sort of communication log. Most companies want to have their facility cleaned during off-hours.  Well, communication can be difficult because when companies are operating, most of the cleaning personnel is usually sleeping. So you should get some sort of hand written log between one another. You can let them know how good of a job they are doing (which is always a confidence booster and in retrospect might get them do a better job than they already providing) or where their cleaning could be improved.

Some companies even have a quality control department. That department will usually contact you on a pretty regular basis. It may be weekly, biweekly, monthly, etc. Now that contact could come in the format of an email or a phone call. Personally, I would prefer an email regularly, with the occasional phone call. That way if you ever have an issue, you would have an email address for that department or someone who could get your issue resolved.

Your sales rep: You should ask your sales rep if they have an quality control or provide communication logs for the personnel coming into your facility. And, if they were to ever have an issue and wanted to take a step above a communication log what steps should they take. They usually will give you an answer at that time, or provide it before the first clean takes place. 

Also, if you are using a company the team cleaning your facility should tour your facility with yourself and the sales rep. That way everyone is on a clear page before they start cleaning your company. That way when an issue arises you can automatically dismiss the possibility  of a communication error. It also makes the relationship between the client and the service more personable because they can put a face to a name.

Overall, there are a lot more ways that you can have a better relationship between yourself and the services, but I do think that making sure that your getting the best value for your dollar is always making sure that the client is happy and comfortable reaching out when they don’t get the expected.

 

 

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Choosing A Cleaning Company:

It can be a very tasking assignment to find a cleaning company for your facility or facilities.  However, researching companies can save you time and money. Before your initial meeting with a cleaning company, you should assess what your company needs, and how often. Also, if you require any special services, make sure that they are aware of that when they are putting together their proposal. Also, you should know how soon you would like to have services start. Also, most companies bill at the beginning or end of the month. So starting out in the middle of the month would be ideal, because you would not be charged the full amount, and you could do a trial clean for that month and it would be prorated for the month’s services.

You should meet with several companies to tour your facility to learn what they have to offer. Each company should do a complete walk through of the facility. Make a list of questions for the company so that you can later compare one company to another.

You may also want to request proof of insurance and bond certification. A reputable cleaning service sets asides funds for failing to deliver services or damaging your property. It also protects the person cleaning your facility. If a janitorial personnel were to get hurt on your job site, than them having insurance could mean big savings to your budget later.

You can also to see how well a company is doing by checking the Better Business Bureau (BBB). If they have had any complaints from former customers, you can usually find a review or rating on the Better Business Bureau website.

Ask a person at the company about their customer service. Do they have somebody that can always be reached to answer any questions? What is their sense of urgency to respond to any requests or complaints?

Most companies require a contract for the work. Make sure that you review the cleaning contract thoroughly to ensure that it meets your needs and any work to be performed is outlined clearly. Most companies will write up a one year contract. Some companies will do a three month trial period, and that may work best if you have never hired a cleaning company prior. Also, consider how well the proposal looks and reads. The quality of the person touring your facility and the proposal (the presentation) often speaks to the quality of the company itself.

Also, a reputable company will have references available. Evaluate the company’s reputation by speaking with a few of their references.  Ask specific questions.

You may also get a really good deal from franchise cleaning companies. While the franchisee can be inexperienced they will get advice and other resources from the franchise. Plus, with most franchises if you have someone in your building that you do not like the job they are doing, they can mostly replace them with another if the job is not being done to your liking.

Finally, ask if the company offers a quality control program to resolve any issues for you. What is the turnaround time to complete complaints or requests and how is the feedback acquired.

There are many companies out there to compare. Searching the web can be your best friend when looking for an experienced company. But do some extensive research. Some of the newbies can be very hard working, because they want to prove that they can get out there and get the job done. Happy cleaning company hunting! 


Working in a Clean Environment

Here are some benefits of keeping a clean workplace.

If you love your job, you are still going to have days that are just too much. Your work environment plays a major role in how you feel about your job. Working in a clean environment will have a major effect on how you feel about doing something every day. Likewise, working in an unclean environment will have just as much as of effect, but in a negative way. It can impact how you feel and behave in the workplace.

Keeping a clean office is a vital part of keeping employees happy and happy employees produce more. The moment you neglect cleaning services you are going to hear complaints. If you let the cleaning go for too long you can also risks an employees health and well-being.

If you are working in an environment that services customers in person, it is even more important the work environment be kept clean and safe. If you have an untidy work place it will feel cluttered and unwelcoming/

Keeping the space clean also improves the air quality, which keeps everyone healthier. With improved air quality, you will cut down on absenteeism. Working will have more energy and therefore; be more creative.  Simple cleaning will improve performance and business.

All of these things lead to better production from employees and you.