So, do you ever have an issue with your cleaning personnel? Are you too shy to say anything to them or even worse…replace them? Well this is where customer or client relations come in handy. In part of choosing your cleaning company you should ask them how they make sure that their employees or themselves are doing the job right.
Well, all companies whether they are personal or a company should have some sort of communication log. Most companies want to have their facility cleaned during off-hours. Well, communication can be difficult because when companies are operating, most of the cleaning personnel is usually sleeping. So you should get some sort of hand written log between one another. You can let them know how good of a job they are doing (which is always a confidence booster and in retrospect might get them do a better job than they already providing) or where their cleaning could be improved.
Some companies even have a quality control department. That department will usually contact you on a pretty regular basis. It may be weekly, biweekly, monthly, etc. Now that contact could come in the format of an email or a phone call. Personally, I would prefer an email regularly, with the occasional phone call. That way if you ever have an issue, you would have an email address for that department or someone who could get your issue resolved.
Your sales rep: You should ask your sales rep if they have an quality control or provide communication logs for the personnel coming into your facility. And, if they were to ever have an issue and wanted to take a step above a communication log what steps should they take. They usually will give you an answer at that time, or provide it before the first clean takes place.
Also, if you are using a company the team cleaning your facility should tour your facility with yourself and the sales rep. That way everyone is on a clear page before they start cleaning your company. That way when an issue arises you can automatically dismiss the possibility of a communication error. It also makes the relationship between the client and the service more personable because they can put a face to a name.
Overall, there are a lot more ways that you can have a better relationship between yourself and the services, but I do think that making sure that your getting the best value for your dollar is always making sure that the client is happy and comfortable reaching out when they don’t get the expected.